Better Kitchens & Bath
Ignores warranty service

Better Kitchens and Bath refinished our home's shower stall and bathtub in May. The service agreement included a five-year warranty, backed up by Michael Sasser, the owner, with a promise to return and fix any problems.

On February 9, I called to request some repairs on this work. I did not talk to Sasser; my message was forwarded by his answering service. After getting no reply, I called again on February 27 and left another request with the answering service. Similarly, after no reply, I called on March 5 and left a message with the service.in none of these messages was I abusive or threatening. I simply indicated the reason for my call and asked for a reply.

Again, after no response, I made my final call on March 12. I confirmed with the answering service that they knew of no extenuating circumstances preventing Mr. Sasser from replying. Therefore, I left the message that I would call no more and would file complaints such as this one.

Since then I also sent a certified letter asking for the promised warranty service. I have had no reply from Mr. Sasser.

I have also learned from an industry source that Sasser has a reputation for ignoring customer service, which my experience supports.

Company: Better Kitchens & Bath
Country: USA
Address: 1701 W. St. James Street Tarboro NC 2
Phone: 2528231233
Site: abetterkitchennow.com

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