Impact Resource Group
Uniformed Custormer-Ripped Off For Services Not Done

Customers beware! I bought a desk and bookshelf from Staples requested assembly. Was given a flier from Staples for Impact Resource. Called Impact to set up appointment for assembly. I was given a date and price for assembly. Never informed if products are damaged I would have to pay a $125.00 surcharge regardless if assembly is completed or not. Also, nothing on flier I received from Staples stating there would be a minimum surcharge. The desk was put together and had several bad chipped spots. When the assembler opened box of bookshelf it was damaged look like someone hit it with a hammer. So I called Staples to return both items. Called Impact to get refund for bookshelf that the assembler never put together. At that time that is when I was told they could only refund me $15.00. I paid $140.00 for both products to be assembled. I was told there is a minimum surcharge of $125.00 regardless if the products were assembled or not. I was never given this information verbally or in writing.

So consumers beware of Impact Resource Group. They keep your money for services they don't provide.

Company: Impact Resource Group
Country: USA
Address: 105 Becker Suite 700
Phone: 8003559782
Site: impactresource.com

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