TracFone
Third Defective Refurbished Phone, Refund Denied Over 30 Day Window

In Nov. Of I ordered a refurbished phone from StraightTalk (TracFone) When the phone arrived, I couldn't charge it. I thought they'd sent me the wrong charger. They sent me another charger of the same kind. They sent me a pre-paid FedEx mailer, and I returned the phone and both chargers. They sent me another phone (or the same phone?) with the same problem. I took the second phone to a cellphone repair shop. They just looked at it and said there was no "jack" in the place I was supposed to charge it, there was just a hole where the jack should be.

I have had innumerable conversations with customer service to resolve this matter, to no avail. And they keep you on the phone an unreasonable amount of time, transferring you to different people and telling them the same story over and over again. Two of those calls I timed, one was 30 min, the other was an hour.

I demanded my money back, but instead they sent me a THIRD phone. I did not open it, but had FedEx pick it up and return in to them.

Yesterday, Jan. 30, I received a phone call from customer service telling me I could not get a refund because it was over 30 days. At this point I went ballistic. I said of course it's over 30 days, I told her... Y'all have been giving me the run-around since Nov. when I received the first phone.

At this point, I am beyond frustrated, as you can imagine. My next step will be to call my attorney, the Better Business Bureau, and the Chamber of Commerce of Miami, Florida.

Company: TracFone
Country: USA
State: Florida
City: Miami
Address: 9700 NW 112th Avenue
Phone: 3056402019
Site: straighttalk.com

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