Green Dot
Visa Card Deactivated During Activation, Refund Takes 7-10 Days

Green Dot stole my money and held it for 7-10 business days! I do not understand how they can advertise a card in 7-11 as a quick bill pay Visa card and then just take my money!

My electric was scheduled to get cut off. My electric company does not accept Mastercard (what I have), so I was forced to buy a prepaid Visa card. After I paid $4.95 to put $250 on the card (every penny I had to my name!), it told me to register and activate the card online. After I put in all the personal info it asked for, it took me to a new screen that said: "YOUR MONEY WILL BE REFUNDED TO YOU IN A PAPER CHECK IN 7-10 BUSINESS DAYS!" Are you kidding me?

So I called the 1-800 number, and it took me over ten minutes to get a live representative on the phone. They told me there was nothing they could do, the info I put in did not match, and the card was deactivated. Before I started freaking out and crying, I asked if there was any other avenue we could take to get my money back so that my electric would not be disconnected. After being transferred from manager to manager, all in the Philippines, the best answer they could give me was that they were sorry for the inconvenience but I could get the money FedExed to me in 3-5 business days for $20!

I am so upset and so disappointed. I cannot believe there was nothing they could do to help me out. I just think what they did to me was unfair. I recommend that nobody ever use Green Dot. They are horrible and their customer service is horrible. Unfortunately, I am just one little person up against this huge company of scam artists, and I guess I have to suck it up and take it as a loss. If anyone is willing to help, please do something!

Company: Green Dot
Country: USA
Phone: 18667957597
Site: greendot.com

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