Capital One Auto Finance
Ripoff liars, broke the law, repossed truck charged more paid and they sent to auction personal belongings stolen

My vehicle was reposessed 2-27-04 and was taken to Greenwood Recovery. Received a certified letter from Capital One Auto stating that the truck would be held at Greenwood til 3-13-04 and the amount of money due was $2485.71.

I called Mr. Zane and he said if I wanted my truck that I had to Western Union him $2943.54 and then he said he would fax over and call Greenwood to release my truck. This was on 3-8-04, I sent over the money and he called me back and said he had some bad news.

He said that they had sent the truck to the auction house by mistake, I asked where it was and his reply was here is the phone number but the rest is your problem.
I could not find my truck until 4-7-04 and when I did I had to pay $280.00 and the truck is totally destroyed and it had no tags.

I had to drive home for an hour with no tags, I stopped by Greenwood to see if they had my tags and to find out why they sent my truck to the auction house on 3-8-04 when they were to hold it til 3-13-04. They then gave me a letter showing where Mr. Zane had authorized the release for tow to the auction house on 3-2-04.

He lied to me the whole time and had the nerve to start calling me on 3-20-04 to see where the payment for March was. I need a new truck, this one is junked and I had to pay another $280.00 at the auction house and had to pay $70.00 for new tags.

My truck looks like it has been in an accident and all of my sons personal belongings and mine were all stolen from my truck.

I have proof of everything, I have all paperwork showing that Capital One lied and they also broke the law, when your vehicle gets reposessed you are to have 15 days to get it back. He took it on 2-27 and he sent it to be auctioned on 3-2-04 and then lied to me on 3-8-04 so that I would pay him and then I had to send him $455.18 extra money for no reason.

He also broke the law when he did that because I have the certified letter stating thai I only had to pay $2485.36 and he charged me $2943.54.

I also had to pay insurance on the truck even though he had it at the auction house, the one that he doesn't know where it is at for 2 months.

I think I am entitled to a new truck every year for life and also should be reimbursed all of the extra money I had to put out.

I would also like to file a very large lawsuit against Capital One Auto for all of the stress they have caused me, my son and my ninety year old grandmother.

We all had to freeze waiting on taxis and we missed alot of the things we were going to do with her, the walking and waiting in the cold has taken its toll on her. She now has pneumonia and we discovered that she has had it for awhile and I believe its from having no transportation, waiting in the cold for cabs so she make her doctors appts.

I just pray that she gets better we still have alot of things to do together that we missed out on for a few months, when Capital One took my vehicle and kept it even after I paid them it was still missing for 2 months. I have also had several panic attacks over this and I also have asthma which was not good for me being without my truck and waiting in the cold or walking in the cold so that I could put food on my table.

Company: Capital One Auto Finance
Country: USA
State: Texas
City: Plano
Address: 3901 Dallas Parkway
Phone: 8002273863

  <     >