Shell
Extremely Bad Customer Service

I always go to a Shell Station (by choice) versus other brands. I go to this station almost all the time as it is Shell station near my job. I always pay with my credit card at the station, inside the store, and not at the pump as my bank has specifically instructed me to go inside. If I pay outside, the station will hold $100-200 for each pump, plus the total amount purchased. The station will hold the funds for 2-3 weeks. My bank has specifically stated to pay inside. Again, this is not my first time paying at the station (this one).

On 12/3, I stopped at station and lady at counter would not accept my payment and stated they do not take my credit card. This is clearly absurd as it is not the first time at this station or using the same card. I have dealt with a male before who is decent (not nice or rude), neutral. However, this lady was combative with me and suggested i go to another station as she was not going to waste her time with me. She then cont. To ignore me and started talking in her language which is completely unacceptable. Her service was so off, I decided to leave and visit another station (NON-SHELL) down the street. After this experience, I've decided to make it my personal business to NEVER visit another Shell station, especially this one. And if I'm out of fuel, i rather pay more to have delivered to me from another station.

Company: Shell
Country: USA
Address: 3100 Columbia Pike Arlington VA 22204
Phone: 7036850266
Site: shell.com

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