AT&T
Waiting for repair 2.28.11

We moved our service on 2.25.11; tech came on 2.28.11 to lay cable; informed us in 7-10 days someone would come to bury cable; 3.28.11 came and we had 2 confirmations however tech only showed to spray ground a different color; cable still above ground; i informed several representatives of my concern of cable being a trip hazard (had 2 people my daughter and mother to trip over cable already); 4.18.11 another rep & confirmation of repair being completed however no one showed; 5.5.11 automated service called to confirm someone would be out that evening and again noone showed; it was 5.12.11 before ATT tech came and buried cable however in the process our direct tv cable was cut and our water line was severed; people coming to fix this is costly however it is due to ATT's negligence; today a tech came to repair water line; my husband had to drive 20 miles out of the way (with the price of gas) to get a shower because the tech had cut our water off; he assured my husband before he left for work it would be fixed before he left; I called claim's adjustor P. Stills to confirm task complete before I headed home w/my 2 small children; mind you I live in rural area and 25 miles from nearest relative; she confirmed plumber had been out and situation was corrected; i got home @ 7:30 and my water was OFF; all i could hear was water in my pipes; I have no water and 2 small children; no one called to inform us we would be without water; I can't wash our clothes for tomorrow; my kids can't take a bath, wash their hair; P. Stills informed me "I grew up on a farm and there have been plenty of times I didn't have water". I replied what does that have to do with this situation? This is negligent on behalf of ATT; if I was a parent and my water was turned off; child protective services would charge me with neglect; it is considered unprofessional for there not to be something in place for handling an emergency situation as this and for a staff to reference her personal experience of being raised on a farm as rationalization for ATT's error and negligant behavior. That was not professional. I did not grow up on a farm and for her to reference being farm raised as possible rationalization of my situation not being urgent was hurtful. I paid my phone bill, my satelite bill, and my water bill so I expect to able to use those services. It is 9:17 pm and I have no idea of how me and my 2 young children will get bathes, wash clothes, and prepare for our day tomorrow.

Company: AT&T
Country: USA

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