Metro PCS Authorized Dealer
Bad Customer Service and poor resolution to problems - Blackberry 8530 smartphone

I recently purchased a Blackberry Curve 8530 from an Authorized Dealer on Whalley Ave, New Haven CT. Since I purchased this phone 2 weeks ago it has not worked completely considering the amount I have paid for it. I have no use of anything related to Blackberry. No Blackberry apps, downloads or anything. This is the sole purpose of making the switch from my current provider was for the blackberry usage. I have been to several locations dealing with different levels of manangement, and considering I am a manager of my own company, I was shockingly suprised to have such a lack of response. I even spent 3 hours with an account manager from Metro PCS Nick Defeo who assured me he would take care of the problem, or I would receive a response from him with 24 hours. Three days later still nothing, and he fails to pick up his phone... BIG SUPRISE! Their company policy is after 60 minutes of usage on the phone it is non refundable, keep in mind that calling their customer service is considered part of their "60 minute plan"! So in the long and short of this I am currently stuck with a $300.00 blackberry phone that doesnt work and is non refundable. GREAT CUSTOMER SERVICE METRO PCS! I would love if someone from METRO PCS would have any ounce of consideration to address this matter.

Thank You!
Tammy Beaudoin
(203) 850-7021.

Company: Metro PCS Authorized Dealer
Country: USA

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