Knott's Berry Farm
Poor Customer Service - Snoopy on Ice

I went with my family of 6 to Knott's Berry Farm Happy to make the 15.00 donation per person to Toys for Tots on Sunday 12/12. We lined up at 4:30 at the theatre area to see the Snoopy on Ice 5:30 show. We were in line a hour before the show. The line kept moving and stopped right at us. We were not allowed to see the show because it had reached capacity. We we all incredibly shocked and saddened by this event because my 4 children, husband and I love this show. It is something we look forward to seeing every year. All of my children are very young (ages 9,6, 3 and 2), and one of them has Down Syndrome. It was very hard explaining to them that we would not be able to see the show this year. Unfortunately, because of tough economic times I cannot afford to pay another 75.00 just to come back and see the show. I spoke with Daryl Dossett, who said he was acting as operating manager of the park for the day, regarding this issue to see if a rain check could be issued so that we may return to see the show. He was very cold, unsympathetic and uncaring to our situation. He offered no help or solution to help resolve my problem. I was surprised to find that Knott's Berry Farm would have such poor customer service when it comes to helping families who need a little extra help. I would still appreciate any help, so that we may be able to the Snoopy on Ice Show this year before Christmas. Thank you for any asssitance. Sincerely, Lisa Navarro

Company: Knott's Berry Farm
Country: USA

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