Brighter Image Dental
Consumer Report

I am in need of some legal advice please. I sent $275.00 on Feb, 3rd 2011 to Professional Teeth Whitening in Fort Worth Texas for the first 1/2 of a top set of veneers. I sent the other 1/2 f of 275.00 from my checking account in March. They said approx. 4 weeks to get them to me (per their policy), which turned into excuse after excuse by April. Finally I said either they are in the mail by a certain date or I was turning them in for fraud. I had them within 1 week. Their policy was you could not get a refund until you got the first set and did not like them they would refund your money once you sent them back. I tried them on and they needed adjustment and they also broke when I tried them on. I contacted the company and they said send them back and you will be our top priority on a new set, 2 weeks time frame. I keep in touch almost every week and was told they are going out the door to now two more weeks, and so on and so on... I contacted them again on June 30th to find out what was going on and was told they needed more time but would be coming soon. I said NO MORE and requested a full refund that day. I was asked to send an email to client services to get my refund and state why I wanted my refund. Two days later the veneers showed up in the mail and NOT my refund. The set was way too big and not only that I asked for my 575.00 refund and not the veneers. What was funny was they shipped out the same day I asked for my refund, but I was told they needed more time. If they needed more time why did they ship that day I asked for a refund. I got a hold of a lady by the name of Laurie Hall and told her they had until the end of the day on 7/6 to get the money back into my account they took the money out of plus shipping charges I paid to send them back. 581.03. I shipped the veneers back to them yesterday and still NO REFUND as of 7/25. I need help getting my money back???

Company: Brighter Image Dental
Country: USA
State: California
City: San Clemente
ZIP: 92673
Address: 1031 Avenida Pico, Suite 203
Phone: 9493616900
Site: brighterimagedental.com

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