Ranch Pony
Cyndi Constance Sold us an unbroke and unsound horse

We purchased a horse from Cyndi Constance, ranchpony.com Here is a copy of the internet description of the horse we bought:

"This guy is gentle and slow and fearless on trails. Very smooth at all his gaits. Walks and trots easily. He needs pushed to lope. This is great for beginners because he doesn't just take
off unless you want him to. Rides naturally with his head low and on a loose rein. Doesn't neck rein much but direct reins easily. He's picking up the neck reining quickly. This little guy will be a nice ride and friend for somebody."

We took him to the vet the day after we bought him because he had a cough and started limping. The vet said the horses' hooves were trimmed too short, had a hoof infection and shouldn't be ridden until it was treated and healed. I called Cyndi and she told us he had a cough when she bought him, but she didn't give him all of his antibiotic, so we should get some more antibiotic from our vet and give it to him and he should be fine. She also said sometimes her husband trims the horses hoofs a little short, but that the horse would be fine. It took a couple of weeks for the hoof to heal.

After the hoof healed, my daughter got on the horse and it started bucking. She was not able to stop the horse or get it to stop bucking. The horse buck from one end of our property to the other end and would not stop bucking. She finally lost her balance and fell. She broke her back and pelvis. She is in her twenties and grew up riding horses. I can not imagine what would have happened if a beginner had tried to ride this horse.

I called Cyndi and told her what happened and asked when we could bring the horse back and trade for another horse. She has a policy that she will do that. She also told me in person when we picked up the horse, that if he didn't work out, she would return my money minus $500.00 or we could trade for another horse. I was within 2 days of her money back policy. She told me that because the horse bucked she would have to send the horse to her trainer which would cost money, so she could take him back or trade him! We had the horse for a total of three weeks.

Ranch Pony is a horse trading business and now I know they only keep horses they sell for a short amount of time. They do not keep them long enough to know the horses they sell and certainly do not care about customers! Please do not use this company to purchase a horse. The horse we bought was not as described and the person who got bucked off will suffer pain for the rest of their life due to this horse.

Please do not do business with this company. They misrepresented themselves and that horse to us and almost got someone killed!

Company: Ranch Pony
Country: USA
State: Texas
City: Houston
Phone: 2812909100
Site: ranchpony.com

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