Tracphone Wireless
Custpomer technicians on the help centers not helpful, cut-ooff 7different times & dealt with 7 new technichians who were also cut off, one was very rude and insinuated everything was our fault

We own a Tracphone purchased 2 years ago. We purchase a 60min. 90 day add time card to add to the existing 320.40 accumulated minutes. Our days were to run out on June 27. I purchased a 60 min card on June 24 and attempted to add the time on June 25 with 2 days active service left on the tracfone.

When I attempted to add the 60mins, it wouldn't register so, I called the Tracfone people for assistance. I was informed that I had transferred my 320.40 mins to another phone in my possession. However, after about 3 hours, I convinced them that I had owned only 1 phone and that wasn't the case. They said they would send me a new sim card for the phone and that I would then get my accu;mulated mins plus the 60 new mins.

The card arrived yesterday. I called 1-800-867-7183 number and was told by the first male tec that not only had my 320.40 min been transferred but the 60 mins that I had purchased. I told him that the new Sim card had been put into the phone. He was rude and insinuated that I was lying and he went to seek his monitor.

At that, my land phone rang busy. I was cut off for the next 6 tecs. The last tech told me that the new Sim card was no good and she would send me another one and at upon its arrival to call back and I would get my phone reinstated; the accum. 320.40 plus the 60 new purchased mins. I feel that this won't happen and I have been ripped off.

Company: Tracphone Wireless
Country: USA
State: Indiana
City: Plainfield
Phone: 18008677813
Site: tracfone.com

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