Barnes & Noble, Inc
Refund Still Delayed

In November I ordered a Nook as a gift. The person I bought it for wasn't comfortable using it so I called BN to return it. I got an authorization number and returned it within their time period.

Six months later I am still fighting to get my refund. I can't call customer service any long because they can't access my files since my case was "escalated to upper management." Upper management is still "reviewing my case". There is no way to contact them except by email, and they are not responding to my questions. They admit I did everything correctly on my end, but offer no reason why the refund is still being held up.

I have kept all my original invoices, return authorization emails from BN, tracking and delivery info from UPS, and documented the countless conversations I have had with customer service.

It is at a standstill while I keep sending emails asking for some kind of answer. No response, no response.

Company: Barnes & Noble, Inc
Country: USA

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