Ftd
FTD fails to deliver and customer service doesn't care, is very rude

Flowers ordered for Mother in nursing home, for Mother's Day, were not delivered Saturday even though I was sent a confirmation that the flowers were on their way. Monday: called FTD and spoke to very rude person who insisted it was FedEx's fault, even though my tracking info said UPS. He says I should always get flowers that come from a local florist and not trust FedEx, they lose them.

Rude FTD person argues and cuts me off, insisting to know what I want to do without giving me options. He finally suggests I order flowers from a local florist, through FTD, after I say waiting several more days is not a good option. And again rudely wants to know what flowers I want without me knowing the options or costs. Very aggressive salesperson, not a customer service person.

FTD ruins Mother's Day! And a few of my days afterwards. No wonder Groupon pulled the idea of using them for Valentine's following numerous complaints. I will never use them again myself after this latest experience.

Company: Ftd
Country: USA
State: Illinois
City: Downers Grove
Site: ftd.com

  <     >