Toshiba Direct
Very Worst Customer Service Ever!

I ordered a laptop which happened to be back ordered. The order # was 1183051. At first I was told it would ship in one to two days. Then that changed to may 14 which was 12 days after I ordered the laptop. Then it changed to May 30. During this time I tried in vain to speak to a supervisor. They simply don't return phone calls. I also tried to email on 3 different times with no response. I decided I would change my order to something that was in stock. That didn't work because they wanted me to pay for another computer and refund me the money on the first computer within 14 to 21 days. That new order number is 20044160.

The one person that I can say helped me was Jeff at ext#335211. Almost all the others with a few exceptions were rude and flat out lied. One dude hung up on me. Then I called back and got him again and he hung up again. Keep in mind I was always civil. I have been around the block a few times and I have never ever had such terrible service. This is by far the very worst of the worst.

Company: Toshiba Direct
Country: USA

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