Rogers Wireless
Customer Service

Rogers has the most rudest customer service in this world. Or at least amid the companies that i dealt with regarding any customer service. I talked to them regarding my invoice for the month. They gave me a 50 bonus mins just to shut my mouth. When i asked the chick agent to put me on with the manager, she hanged the phone up on me. Now If i go back and inquire about our conversation, because they always say that your call has been recorded for customer quality purposes. So if i ask for that day's conversation, then someone should tell me that, who gave them the right to hang the phone up on customers and not letting me talk with the manager. So after calling 10 times, they re-directed me to the customer relation department because i asked them if i can change my 50 bonus minutes to long distance minutes. The chick behind the desk at customer relation department tells me that in order for them to make the changes, they have to extend my contract by at least 6 months because she is telling me that nothing is for free. So my question is after being with Rogers for 6 years, they treat me like that. I want someone to do something about these big anomalies ripping us off everyday.

Company: Rogers Wireless
Country: USA

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