Kroger
Free Rose Coupon Refused and Assistant Manager Yelled at Customer

My husband bought me roses and a balloon at Kroger at 2150 Dixie Hwy on Valentine's Day. The roses came with a coupon for a free dozen roses within some future dates. My husband gave the coupon to me, he works way to much to try to get there again, so I brought the coupon in to get the free roses. I had my Kroger card on my key chain, and sometimes I use my phone number to earn my points. So the cashier was starting to try my cards on my keys as this person claiming to be the assistant manager, Jackie was the only name I could get, yelling at me and the clerk that "you have to have the card with the exact matching card on coupon. She didn't even allow the clerk to check any other Kroger card that I had with me. I ask her about looking mine up with my phone number, she was so rude and would not listen to anything I said or ask. My husband was just at work, he could have verified his numbers, or anything.

My problem is that I spend so much money at Kroger I don't understand how they could allow such terrible customer service. She insulted me, really hurt my feelings, she acted like I did something wrong like I was trying to steal. I know how much money I spend there, until recently I've owned four business in Kroger areas, I still have two shops. I was even planning to use the Marketplace to furnish the new house I just purchased. I ask for better treatment and an apology. I was given a coupon and all I did was try to cash it in!

Company: Kroger
Country: USA

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