Ford
Company complaint resolution

Honda Customer Relationship Middle incapable/reluctant to solve problem. Had F150 towed to seller on 3/10. Technology identified faulty fuel pump component. Component requested, ought to be in 3/11. Did not are available in, perhaps 3/14. Did not are available in, in-transit with unfamiliar ETA. Did not are available in 3/15. Support supervisor at dealer could not provide every other info - automobile out-of guarantee with no loaner cars available. Delivered emails to Honda CRC - reactions led to calls to support supervisor to exchange exactly the same info I know. Named Honda CRC - gee, they named the support supervisor to provide me exactly the same data I know. Requested to talk to boss - placed on store, quit on hold for more than 10 moments, ultimately put up. Delivered emails to Honda CRC, Honda Corporate - all submitted to CRC. Received phone from boss who had been significantly less than useful but fast-talking and patronizing. May record the problems - bad assistance to seller for components accessibility, client disappointed. I expected for somebody higher-up to help me - statements they've no method to contact corporate except thru snail-mail. Clearly, they do not care to assist or even to keep another client - they'd rather preserve us working in groups. Boss explained she may consider discount for potential automobile purchase - why might I do want to purchase a car from the business that does not offer sufficient assistance for their shops or treatment to assist the clients?

Company: Ford
Country: USA
State: Michigan

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