Gander Mountain
Fail

I found two shirts that were a great bargain online. I ordered the shirts feeling happy to have found such a bargain. Deals like that help a lot toward making Christmas gifts more affordable. It takes time invested to find some of these deals. My order went through, then a few days later I get an email which in part reads:

"... We apologize that the items you purchased have sold out. We have canceled your order and there were no charges to your card. We apologize for the inconvenience and are working on improvements to avoid this in the future..." There was no effort to compensate me me for my time and lost bargain. A coupon or similar clothing items for the same price would have gone a long way with me. The technology to prevent the kind of error they made is been available and I favor sites that use it. Once the purchase has been made online, it's a deal. It is not OK to reverse the deal on the customer who is counting on that great bargain without offering at a minimum a discount for their next order. I do realize these things happen and Gander Mountain did not purposely mean to let me down. I forgive the mistake although I am highly unlikely to shop there again.

Company: Gander Mountain
Country: USA

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