Austec Appliance
Austec is horrible

When we originally called asko (the manufacturer of our dishwasher) about service, they said their warranty would cover parts and labor. AUSTEC said that "parts and labor didn't cover the service call" I called Asko back and they said it should, so I called Austec back and told them. They were pretty irritated. They sent the "service manager" out to our home to service the dishwasher. He was cranky and complained the entire time. It was so bad, we thought about asking him to leave. He complained about how Asko puts their dishwashers together, about how they don't bend the metal edges over so the people who work on them won't cut their hands. He said whoever installed it shouldn't have used long screws on the sides. He complained that the front was screwed in too tight. He clearly did NOT want to work on the Asko. The carpenter who made my cabinets put a little kickplate infront of the bottom of the dishwasher to match the cabinets. He complained about that even though I took it off. There were crumbs and apparently an apple core under there... Because even though I swept it up under there for him, he felt it was necessary to write that up "apple core" in his report to asko where he stated that our dishwasher was abused and dirty and that he had to clean in order to work on it. Ummm... Wow. I didn't see him clean anything. There is some dried detergent in there from the day it stopped working. The top where the switches are is a little worn and there is tiny crack in the plastic strip where people thought it was a button... But his report was scathing and unreal. My housekeeper had been there the day before! He didn't want to work on it so he burned us with Asko so bad they don't want to send anyone else out to look at it. He never even diagnosed the problem. I had a full house when he arrived to work on it (kids, pets, two adults) We all found it necessary to get away from that end of the house while he was there. My husband and I now know we should have asked him to leave while we were ahead. A real nutcase with anger issues and a completely unprofessional operation. Call someone else!

Company: Austec Appliance
Country: USA

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