ATT Wireless
Handset Replacement Issues - ATT Wireless

This is a very frustrated ATT customer from San Diego with an issue which has been dragging through since 3 months and customer service does not even have the civility to actually resolve the issue in a manner that befits a company of your stature. I am positively appalled at the attitude of the executive customer support team which was assigned to solve my problem.

Three years of customer loyalty have just gone down the drain with the attitude of customer service. Since upgrading to a new phone in August I've faced continuous problems with either the network dropping calls, or not able to use my data plan for service. Ever since I've brought it to the notice of customer service sometimes spending more than 2 hours to fix the issue have not worked. They've replaced the handset under warranty exchange and the device still malfunctions. I've never had a problem with my data plan until now. I expect quality service since I'm using premium services to go along with my wireless account. The customer service attitude reeks of general indifference to my plight at one point of time, my phone stopped making or receiving calls during the day. I'm a student and I do get job calls every day and with a faulty device as such, there is no way of any interviewer contacting me for an interview. The handset has been replaced a third time with no improvement and nor has the executive customer service helped matters by being so obnoxious in their approach.

This is going to be my last resort before I officially sign off from ATT and publish my experiences for other customers to benefit and stay away from the company which does not care about it's customers. I sincerely hope that there is someone who will try to resolve my issue as soon as possible.

Company: ATT Wireless
Country: USA

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