Gems TV
Faulty return - lapis lazuli pendant return

Hi there, i had to send a pendant back to gemstv it was bent and buckled around its base and very noticeable!
They refused my return postage because the checker has said the item is not damaged!!!???
I fail to understand how anyone could miss this damage and im upset as comments about it? Me have been left on my account making me look a liar i dont care about the p&p i want them to remove these comments... Im writing to the chief exsecutive about this as i have 2 other itens that must be returned a ladies ring that is a gents size?! And a bracelette with a pearl missing... Shame as love gems... More care must be shown on packing to ship out and on returns... Xx

Company: Gems TV
Country: USA

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