Shell
Refusal to open the rest room

We bought $34.49 worth of premium fuel at the aforestated Shell gas station while in Austin, Tx. On a recent vacation. We also asked to use the rest room facilities. The attendant, an older Indian man, acted like he couldn't understand our request. I repeated and pointed to the locked rest room. Three times! Then he said, "No, I shall not open it for you."

I have no idea why he chose not to open the rest room to a paying customer. As a result, I will avoid all Shell gas stations and take my money elsewhere unless I receive an explanation.

Company: Shell
Country: USA

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