Cincinnati bell fioptics
Selling a service and not providing it!

I was told that if I switch from Insightbb.com to Zoomtown.com I was going to save a lot of money and I would have a better service. I was told that the technician who came to install the fioptics would switch my e-mails, addresses and even send a message to all my contatcs advising them of my new e-mail. Well the technician came and install the internet and the t.V. But he knew nothing about the e-mail, he said that was not part of his job to call technical support, which happens to be in the Philippines. I have spent over 2 weeks trying to make the so-called "true-switch"; have talked to numerous technical support agents and have spent hours with them and the switch was not done. Now I get a call from them telling me that the true-switch can not be made because my old provider is not compatible with Zoomtown!!! How can Cincinnati Bell go around selling a service they won't provide!!! They new I was with Insight before. I was told to just forward my emails to my new one!!! This is not acceptable and it is lack of integrity.

Company: Cincinnati bell fioptics
Country: USA

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