CFNA/Firestone Credit
Charge - Credit card

I have never pay my bills late... Since last month, this credit card company has charged me late fee claiming my payment reached them 1 day late. I use online payment with my bank for all my payments and never had a issue... According to my bank records, they paid on time, they even gave me the time that the payment reached CFNA. But CFNA still claims that it was late, i don't know base on what? They are penalizing consumers for the time it takes for them to process the payment even if the payment reached them on due date. This is the 2nd time it happened and now they refused to reverse the incorrect charge even though the problem is not with me. I cancelled this card so they will not do this to me again... Their customer service is HORRIBLE!!!

Company: CFNA/Firestone Credit
Country: USA

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