Walmart Wilmington, NC
Money Center Cashiers Untrained to Process Refund on Backup Register

The money center at Walmart Wilmington customer service reps aren't fully trained on how to use a back up register to process money order on an alternate register when their machine is down. I had to wait for 1 hr for a refund the cashier refused to refund me my money and didn't even know how to run the register to process a refund. Her actions were unacceptable. The customer service representatives have to understathe reps at the money that it's the customers revenue that grow Walmart revenue and with lack of training and proper skills Walmart can lose business when a rep doesn't know how to work the money order machine. He customer service at the money grma center is belwo standards the reps dont een have the coursti in a timely eficent manner too resolve the problem wit the cusotmer or the money order machine when the cash register is down.

When people read this dont go to walmrt and get your moeny orderds because they if you go to harris teeters or lowes food ou can get amoeny order aster wihtout the drama and headache and thier cashiers are more competent. Don't buy money orders from walmart they customer service is horrible. The money center opens at 7 am but the employees dont care if their are a lot of customers waitng for them to open up because the reps dont care

Company: Walmart Wilmington, NC
Country: USA

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