Cisco Linksys
Cisco Linksys Reneges on Warranties - Linksys Networking Products

Cisco doesn't honor its warranties.

The below online chat with Cisco-Linksys says everything:

Please wait... Your number in the queue: 1
A representative will be joining you shortly.
Maurice (46258E) has joined this session.
From V A to All Participants:
Hello, I have two Cisco (WRT54G2) / Linksys (WAG54GS) routers which I want to use one of them to replace my BT Home Hub router.
From Maurice (46258E) to All Participants:
Hello V A! Welcome to Linksys Live Chat. How may I help you?
From Maurice (46258E) to All Participants:
Before we begin i need to ask you a couple of questions that will help me assist you better.
From V A to All Participants:
Yes
from V A to All Participants:
Your questions?
From Maurice (46258E) to All Participants:
May I know which country are you based in?
From V A to All Participants:
UK
from Maurice (46258E) to All Participants:
Can you please confirm the serial number of your linksys product?
From V A to All Participants:
I have two Cisco (WRT54G2) / Linksys (WAG54GS) routers which I want to use one of them to replace my BT Home Hub ADSL router.
From V A to All Participants:
Which router serial number do you want?
From Maurice (46258E) to All Participants:
Both please?
From V A to All Participants:
WAG54GS—[serial number 1]
from Maurice (46258E) to All Participants:
It is a 12-13 digit number.
From V A to All Participants:
[serial number]
from V A to All Participants:
Hello?
From Maurice (46258E) to All Participants:
This product is listed as being out of warranty and is no longer eligible for chat support.

From Maurice (46258E) to All Participants:
However, I do have a couple of support options that may be of assistance to you.
From V A to All Participants:
I have a another router as well.
From Maurice (46258E) to All Participants:
First, we have our complimentary award-winning online support tools OR I can give you the 800 number to connect with our phone support staff where they can offer you technical assistance through various fee-based support options.
From Maurice (46258E) to All Participants:
Which option would you prefer?
From V A to All Participants:
I have another router
from V A to All Participants:
[serial number 2]
from Maurice (46258E) to All Participants:
Which option would you prefer?
From V A to All Participants:
I also have a Cisco router—[serial number 2]
from V A to All Participants:
Hello?
From V A to All Participants:
Are you still helping me?
From Maurice (46258E) to All Participants:
We now have fee-based support programs for Out-of-Warranty products.

From Maurice (46258E) to All Participants:
Being a part of these new programs, Chat support is no longer available for Out of Warranty products.

From Maurice (46258E) to All Participants:
However, our complimentary award-winning online support tools are still available to you anytime day and night.
From V A to All Participants:
WILL YOU READ MY MESSAGES—I SAID I HAVE A NEW CISCO ROUTER!!!
From V A to All Participants:
PLEASE STOP THE AUTO-RESPONSE AND READ THE MESSAGES...
From V A to All Participants:
ARE YOU GOING TO HELP OR KEEP TRYING TO GET RID OF A CUSTOMER?
From Maurice (46258E) to All Participants:
I am sorry that you are not happy with this change in policy; however, we still offer a number of online support options for you.

From V A to All Participants:
WHO SHOULD I CONTACT TO COMPLAIN ABOUT THIS SERVICE?
From Maurice (46258E) to All Participants:
Please refer to our Terms and Conditions and FAQs on our website if you have any further questions about this policy change
from V A to All Participants:
I'VE BEEN WAITING FOR 30 MINUTES FOR HELP AND AM ONLY GETTING SOMEONE TRYING TO DODGE ANY SERVICE
from V A to All Participants:
WHO DO I CONTACT?
From V A to All Participants:
WHO DO I CONTACT TO MAKE A COMPLAINT. I DON'T NEED TO PAY FOR SERVICE FOR A PRODUCT UNDER WARRANTY.
From Maurice (46258E) to All Participants:
Alright! The online support tools are located at: http://www.linksysbycisco.com/UK/en/support? Newsid=1224638410122
from Maurice (46258E) to All Participants:
The UK phone support number is 0871 200 0498. Please be aware that his number is a pay-line with a 10ppm charge.
From V A to All Participants:
ARE YOU TRYING TO GET RID OF A CUSTOMER?
From v a to all participants:
again, are you trying to get rid of a customer; now by not responding after 5 minutes?
From Maurice (46258E) to All Participants:
Please choose any 2 options from above.
From V A to All Participants:
I'M IN THE PROCESS OF POSTING THIS EXCHANGE ON A BLOG.
From v a to all participants:
please tell me again whether you want to get rid of a customer.
From Maurice (46258E) to All Participants:
I am sorry i cannot help you.
From V A to All Participants:
CISCO WILL NOW KNOW WHAT OUTSOURCING MEANS!
From V A to All Participants:
SHOULD I REMIND YOU I HAVE A PRODUCT UNDER WARRANTY?
From Maurice (46258E) to All Participants:
I am sorry but please choose between the 2 options above.
From V A to All Participants:
I CHOOSE SERVICE. ARE YOU GOING TO PROVIDE IT?
From Maurice (46258E) to All Participants:
As mentioned before We now have fee-based support programs for Out-of-Warranty products.
From Maurice (46258E) to All Participants:
Being a part of these new programs, Chat support is no longer available for Out of Warranty products.

From V A to All Participants:
OR KEEP TRYING TO GET RID OF A CUSTOMER TO A FEE SERVICE?
From Maurice (46258E) to All Participants:
I am sorry that you are not happy with this change in policy; however, we still offer a number of online support options for you. Please refer to our Terms and Conditions and FAQs on our website if you have any further questions about this policy change”
from V A to All Participants:
I BOUGHT MY SECOND ROUTER NEW FROM A SHOP TWO MONTHS AGO. IT'S STILL UNDER WARRANTY.
From V A to All Participants:
ARE YOU GOING TO HELP OR KEEP TRYING TO GET RID OF A PAYING CUSTOMER?
From V A to All Participants:
iT'S BEEN 5 MINUTES. ARE YOU GOING TO HELP?
From Maurice (46258E) to All Participants:
I am sorry no.
From V A to All Participants:
WHAT ELSE WOULD YOU LIKE TO POST ON THE BLOG?
From V A to All Participants:
YOU ARE NOW ADDRESSING THE READERS.
From V A to All Participants:
AND CISCO'S MANAGEMENT.
From v a to all participants:
it's been 5 more minutes since my last message. What else would you like to tell other prospective cisco products buyers other than that you won't help them?
From v a to all participants:
hello "maurice", do you have any more comments you would like to convey? May i help you?

Company: Cisco Linksys
Country: USA

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