JC Penny
JC Penny's Disrespects Tall, Blind Grandpa - Customer Service

I'll just post the conversation to you... And you can get the drift.

57 year old daughter (me) and blind 88 year old father (my dad) who is 6'6" tall walk into JC Penny 's. My father, who has a blind cane, and I approach a clerk in the Men's Wear Department to buy a suite for my dad's grandson's wedding.

Me: "Can I get help to find a Tall suit for my dad."

JC Penny: "Not here."

Me: "I thought you carried Talls?"

JC Penny: "Maybe in the tall department." flipping her hand in that direction.

Me: "What about suits? Are there suites over there?"

JC Penny: "No."

Me: "If we find the right sized waist here, can we order it online from you?"

JC Penny: "Well if they have it online." She found 2 pairs of pants and handed them to my dad, with no jacket to match, and walked away.

After trying them on, I asked "what do you think?" to the store clerk.

JC Penny: "He needs a tall."

Me: I just stand and stare blankly.

JC Penny: "If you want those pants, you can go on the internet and find out if they carry it in tall.“ (meaning to do it myself)

Me: "oookaaay"

A little irritated, I returned everything to the rack. I was then approached by a young man who asked if he could help me with anything. The original clerk we were working with called him away to help her with a transaction/another customer.

So we left.

So today, I'm headed to John's Suit Shop to find a suit for my dad. I hope to buy two and spend over $500... Sorry JC Penny. But not really.

Company: JC Penny
Country: USA

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