Pier 1 Imports, Inc
Ad customer service

I shopped in the Pier 1 in Victoria today for a few items including beaded boxes as stocking stuffers for my grandchildren. They were 25% off for this week but on leaving the store I realised that I hadn't been given the discount. You could not see the items being purchased on the computer screen so didn't notice at the time. I went back in to then join a line-up of about 5 people. 2 people were on the tills but both had insumountable problems it seemed. I waited between l5-20 mins to finally get up to the till. I explained what had happened, the girl rather glowered at me then went and checked the prices only to find that I was correct. She then proceeded to try and change the receipt with the help of a very grumpy store manager (I think she was the manager). Finally I got my refund and the paper work was handed back to me without a word of apology whatsoever. I can understand how the mistake was made but it could have been handled nicely with a "oh my goodness, I'm so sorry" instead of the grouchy attitude I encountered. I won't be going back there again.

Company: Pier 1 Imports, Inc
Country: USA

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