USPS-South Florida/Pembroke Pines Branch
Document sent priority mail not delivered to its destination for over a week

I sent a letter in a flat large envelope priority mail on Saturday morning, March 20. Today is Monday, March 29 and the document has not reached its destination in NYC. I made several calls to customer service and to a couple of post offices (here in Florida and NYC) with no resolution to my problem. A few of the representatives I spoke to were rude and even one of them, instead of trying to help me, suggested I make a complaint. I feel that if I sent that document regular mail, it would have reached its destination faster and it would be cheaper. I don't understand why I am paying for priority mail if the letter is not guarenteed 2-3 day delivery. Furthermore, the postal clerk reassured me that the document would reach NYC by Tuesday. I understand things happen, but everyone I contacted about my issue could not help me. I'm very disappointed with the USPS in South Florida!

Company: USPS-South Florida/Pembroke Pines Branch
Country: USA

  <     >