Chase - JP Morgan Chase, JP Morgan, Chase Bankcard Services
Rush Card Direct Deposit Withheld With Conflicting Excuses

On March 1 I checked to make sure my Direct Deposit from SSI was on my Rush card. There was no deposit made so I contacted the Rush Card and they told me it would take up to 3 days to become available. The is not what the web site stated. The web states that funds are available the same day.
Then they told me there was a error made on the routing number. I gave them the routing number I was given and it was correct. I got nowhere with Rush card. Asked for the number so I could contact JP Morgan Chase the bank that sends the money through and they said they could not give me the number, but JP Morgan Chase was the bank that had my money. Asked to speak to a supervisor. A supervisor told called JP Morgan Chase for me and said that the mix up was due to a incorrect routing number. I once again gave my routing number and it was correct. I have been getting a runaround since Monday March 1st. It is now March 3rd and I am still getting a run around. Today I am told my funds are being withheld because of my middle name Angelenia, which is my middle name. I have a rent to pay and if its not paid by Friday the 5th I am going to be charges $ 25.00 and if its not paid by the 8th I could end up with a eviction notice. I have explained this over and over to Rush Card and I just keep getting the same excuses. I am also told they sent the money back to SSI. I contacted SSI and they don't have the deposit back and there is no deposit pending. Then today again I am told it will take yet another 2 to 3 business days for them to release the deposit. They said my funds are being held pending verification. I have done all the verifications needed including a correct routing and account number that Rush Card has in fact verified to be correct. SSI has verified the routing and account number to be correct. I have filed complaints with the proper authorities such as BBB, consumer protection, banking commission and other online complaints

Company: Chase - JP Morgan Chase, JP Morgan, Chase Bankcard Services
Country: USA
State: Florida
City: Tampa
Phone: 8006777477
Site: rushcard.com

  <     >