One Coach
John Assaraf Big sell before entry, High coaching fees, No flexibility for lower incomes, no refund given when increased business income does not materialise

I have been (and still am) impressed by the work of John Assaraf as an online motivation / coaching service.
I have not been impressed with his corporate practices, their charges and their inflexibility and their unwillingness to give refunds for businesses that have not produced an increase in income. On 7 March having had over one months 'courtship' with One Coach's Peter Luft, and having tried to get a low fee rate for my new small business I signed up for $765 a month's worth of coaching. I had received the following email apology from Mr Luft that a low rate could not be entertained. (Note he says that he 'disvussed with John" suggesting that John Assarraf was aware of my appeal for a lower rate. Notwithstanding and optimistic after all the courtship from Peter and John, I signed up.)
"I discussed with John and we cannot entertain a contingent type of structure. I wasnt aware of it but we get a ton of these types of requests and cannot set a precedent with any of our clients. As I previously mentioned, I suggest that you join the Business Growth Network (BGN) and take advantage of the many benefits it provides (see attached BGN brochure). I would also suggest a heavy coaching regimen with Giles Fabris who can help guide you through our system to help you package everything properly. This could be a small investment compared to the resulting return. This would all allow you the ability to use our resources in order to focus on the number one priority now (getting launched) and then focus on building and growing your brand along with expanding Harmonia Productions.
Also, as we discussed, I have attached for your review our Business Growth Network brochure. Please note that the items on the first page with a DOT beside them are all included with your Business Growth Network membership. The items with a DIAMOND beside them are ala carte and a few (O.N.E. Events, Masterminding, Live workshops and the Mind, Marketing and Millions event) are only available in North America. I will outline below the various programs that we reviewed with their respective investment."

Quantity
Part Number:
Product
Ext. Price

1
R-100-200-04
Business Growth Network & 4 Coach calls-OC-Monthly The Business Growth Network offers 24/7 access to the answers you need to grow the business you want. This monthly financing option includes Best Practices, Networking and Four 30-minute sessions per month of one-on-one coaching with a certified OneCoach professional business coach to help you build your business faster.

$765.0"

In July after 5 months coaching, I was not seeing any increase in income and, still paying my coaching fees final total $3825, i was running out of cash. I stopped my coaching and in August I informed Onecoach that, because of my business cashflow shortage and lack of increased income, I wished to supend my coaching and requested a part or full refund of fees. Laura Harkin of Onecoach finance point blank refused any refund, referring me to the Terms and Conditions that I signed at the start of the coaching-see email below.

Sent: Thursday, August 06 2:32 AM

Reply

to Laura, Peter, bcc: me

Show details 09/08

Dear Ms Harkin,

Thank you for your response.
Here is mine.

|As you copied Mr. Assaraf on your last communication to me, and I did not remove him on my response to you, he is well informed on your situation
I got a 'Spam bounceback' when I ccd John, so I am not sure whether he is fully aware of my circumstances-IE suffering two financial setbacks in my other businesses in May and June to the value of $5000 and at the same time not increasing my ONE Coach related business income to compensate.

|Your contract clearly states that, while you are free to cancel your membership as you see fit, there are no refunds
I understand this, that is why I asked Peter to investigate any flexibility in your terms and conditions

|f you feel that you have legal grounds on which a refund is owed to you, then you are welcome to contact our attorney,
Whilst I remain disappointed with your 'corporate' response and dissatisfied with your own lack of flexibility and humanity, I have far too much respect for John and Giles and their wonderful work to pursue this issue any further.
I would suggest for future issues like this, you and your colleagues take a look at your terms and conditions and examine your personal responsibility and conscience about how you interpret them.

I would also respectfully remind you that you represent a business and, in relation to your competitors, your 'no refunds policy under any circumstances' does not compare favorably.

Yours sincerely,

I have kept all my correspondence with Onecoach in case it is needed, I have only supplied two relevant emails here.

The issue here is not the quality of John Assaraf's services generally. I still rate him as a great coach.
The issue is that in my particular case of coaching, the increased income for my business -the prime reason for me signing up to Onecoach in the first place-did not happen. Other aspects of my coaching-cameraderie, motivation, light-heartedness all worked fine so i remain not completely critical of Onecoach.
My last email to Peter Luft in December requesting a refund, was ignored.

I am still seeking at least a partial refund of fees.
I am disappointed that Onecoach do not operate a no questions money-back guarantee. I accept that I signed the Terms and Conditions of the contract, however unfair they may appear, in retrospect.
I note that other online business coaches-Mark Jxxxx and Stephen Pxxxx are two high profile examples of such businesses - do.

Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!

Company: One Coach
Country: USA
State: California
City: San Diego
Address: 512 Via de la Valle, Suite 201 San Diego, CA 920
Phone: 8587921250
Site: onecoach.com

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