Ocean Moving and Storage
This company kept my deposit after I wanted to cancel my schedule move because their phone was disconnected. I even enter my cancellation request within the necessary 72 hrs, pembroke

On 02/18 at 6:18pm EST, I place an order for Binding and submitted a credit card deposit for moving from GA to CA on 03/05. On 03/01, I contacted Ocean Moving and Storage to re-confirm that everything was on-track with my scheduled move date of 03/05=I was unable to reach this organization on 03/01 because their phone was disconnected. Therefore, I felt like I had no choice but to schedule my move with another moving company because I was not certain whether this company was still in business after they took and accepted my deposit.

Next, after I booked my move date with another moving company on 03/02—I re-dialed Ocean Moving and Storage at 866-954-2326; one of the Rep's answered the phone— I informed her that I wanted to cancel my move date of 03/05—the rep wanted to know why I wanted to cancel—I informed her that on 03/01 I called their phone number (866-956-2326) 15 times and received a disconnection notification on each attempt. The rep informed me that I should have kept trying to reach them. I informed her that it's her organization responsibility to keep a working phone and that I want to cancel and to receive my deposit ($349) back. The rep informed me that they will not be able to give me my deposit back because I didn't give them 72 hr notice before the move date—I informed the rep that I did give ample time—I sent an email cancellation notification on 03/02 at 5:18pm EST. The rep transferred me to the owner=ITAI (owner). The owner immediately became IRATE with me and said that he's not sure that I will get my $ back and that he will let me know by 11am EST on 03/03. On 03/03 at 10:41am EST, I received a voicemail from Itai (owner)—he informed me that I will not get my deposit back because they were not able to find a replacement for my scheduled move date 03/05.

Lastly, it doesn't matter why this organization's phone was disconnected (moved or just didn't pay the bill) I should not have been punished because their phone was disconnected.

I hope that Ocean Moving and Storage doesn't get away with scamming other consumers out of the hard earned money.

Company: Ocean Moving and Storage
Country: USA
State: Florida
City: Miami
Phone: 8669562326
Site: oceanmovingandstorage.com

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