Straight Talk Wireless
Second Refill Card Lost Days Because Only One Active Card Allowed

Last year I was laid off and lost my cellar phone which had been a job benefit. I purchased a NET 10 phone not wanting to tie up money on a monthly basis. In December I finally was working again and wanted something where I didn't have to watch a minute meter.

Walmart had introduced their new Straight Talk Wireless with $45/30 day unlimited minutes. At the beginning of February I bought a new phone and a $45 month card. Today I was almost expired so I bought two new cards yesterday because I get paid once a month and it would be 31 days until pay day.

I entered both cards and got 30 days of credit from yesterday (even though I was supposed to expire on 3/2). I called and asked about this. Well, you can apparently only have one active card and there is no roll over. So, if you decide at day 20 to refill you lose 10 days.

I asked to speak to a supervisor who kept giving this line. I offered him three choices: refund my money, make my second card work at a minimum, or I could go back to NET 10 when my phone expired. He said he couldn't add time or refund my money. I said, so your choice is for me to go to a different provider. He said that wasn't what they wanted.

No, what they want is my money in exchange not for the promised service but whatever service they feel like providing.

I'll be researching new phone providers this month.

Company: Straight Talk Wireless
Country: USA
Site: straighttalk.com

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