Best Buy Stores
Wrong Items in Sealed Keyboard Box and Exchange Refused by Manager

On 2/24 at 9:05PM, I have purchased a Cordless Desktop MX5500 Revo keyboard & mouse set at above mentioned store. It was a birthday gift for my wife. When she opened a box, it was the whole bunch of different items, none of which belong to the item purchased. We brought this back to the store the following day at 1:00 PM, in less then 24 hours for an exchange. While waiting on the line to exchange the product, person in front of us has returned 2 products back to Best Buy. Store employee failed to even look at the boxes that were returned back to them. I have asked them a question how they are taking the item back without inspecting them. The answer was "The box looks good". After explaining what have happened, store manager Alexander advised us that there is nothing that they can do, and said that this is a Small Claim, and nicely asked us to leave the store. He said to deal with the manufacturer of the product directly. After lengthy conversation with the manufacturer they suggested that the mix up happened at the store. Because none of the items in that box belonged to that set. It looked like someone shoved old used products in that box. I have called the Best Buy Corp, and spoke to Customers Relations operator that said that this issue can only be resolved by the store manager. Please help. I have lost $185.08.

Best regards

Company: Best Buy Stores
Country: USA
State: New York
City: Brooklyn
Address: 8923 Bay Parkway
Phone: 7182656950

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