Marc Accetta, Kelly Accetta, Leading Edge, Journey, World Ventures Travel, Steve Little, Mike Conway
Cancellation Dept, Customer Service Dept Runaround and disrespect when you try to cancel membership

World Ventures is immoral, unethical, rude, and disrespectful. I called on February 4th to cancel my membership. As I told the representative, I have my next two years' trips planned and it would not make sense to pay over 400$ over those two years when I will not be using the service.
I told them I liked the product and would consider purchasing again someday. I was told that in order to cancel, I would need to follow up with an email, and that I would recieve a confirmation email within 24 to 72 business hours. February 10th, I called to find out why I hadn't recieved any emails yet. I spoke with "vincent", the "account manager" this time, and he told me he needed to "rescind" the previous representative's statement and that the company was growing to fast to keep up with the demand on the department that handles the email requests. (How can they be growing so fast and have so many people calling to cancel?).
Instead of appologizing for my experience, I was given another sales pitch about how the company is growing to 9 countries, etc. He told me that there was no confirmation number, nor did he know when I would get an email, but that I could "trust him" that I would not be billed anymore. He stated that I could use his name if I ever got billed again. I told him that I've been told several different things by this time, and I wanted an email, letter, or confirmation number as I was not willing to take anyone's word for it when money is being automatically taken from my account each month.
I told vincent that I was dissapointed in my experience now, that I originally liked the products but the customer service I've recieved has made me want to tell others about my bad experience. Vincent proceeded to tell me how I should have put that much effort into my business and maybe I would have been successful. At this point, I was so disgusted that I hung up the phone.
As another post states, World Ventures has a great business idea, but the company is obviously run by immoral, disrespectful people. I experienced similar things at events, being told about all these people that have made money but everyone I meet is "new". I am now determined to spread the word about how terrible this company is, to try and stop anyone that I can from falling into the same fate. Beware!!!

Company: Marc Accetta, Kelly Accetta, Leading Edge, Journey, World Ventures Travel, Steve Little, Mike Conway
Country: USA
Site: worldventures.com

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