Grapevine Chrysler Jeep Dodge
Kept Registration Fees

This is not exactly a huge deal, but it does make one wonder about ever doing business with this company again. Purchased a car from this dealership in November. It was actually a very pleasant experience from salesman to F&I.

Under the contract, they charged my $58 for registration fees and gave me temporary tags. Well 2 months later, no new registration and the tags had expired. Went to motor vehicles and paid to get the expired temporary registered, cost me $61 with the credit card fee.

Contacted dealership, got transferred 6 times and finally talked to a lady named Michelle. She said she would handle it and call me back that afternoon. No call.

Called them the next day, voicemail for Michelle.

Wrote them a letter asking for the refund of my registration fee and gave them 10 business days to respond. No response. Craziest thing is I would have recommended them to family and friends up to this point.

So here I am, filed my BBB report last night and my Rip off Report today. Give this a chance and if needed file my small claims case. I will end up losing a little bit on the small claims case if I win, but we consumers have to be willing to show companies that ignore us that we don't go away. Will post with resolution

Company: Grapevine Chrysler Jeep Dodge
Country: USA
State: Texas
City: Grapevine
Address: 2601 William D. Tate Ave
Phone: 8174107500
Site: grapevinecjd.com

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