MGC Mortgage - Beal Bank
No Customer Service and Lost Packets While ARM Rate Rose to 9.99%

I am frustrated beyond words...
My loan was sold off from Homecomings to Ocwen, and now MGC... The worst I have ever dealt with. Their customer service is awful... And more recently completely non-existent. I can't even get a human being on the line from their main number!!! I have been trying to get a loan modification for over a year now. The first package was sent on Mar... I got the package mailed out. Waited. Waited. Nothing! Finally called and was told they "lost" my packet... What!!! My personal information and SS# apparently lost!!! So I sent another packet in July... Heard nothing back until Sept. A single phone call saying that they were sending a market appraiser out... Which they did in Oct... And I have been trying to get ahold of someone ever since and cannot get a person to answer their phones or I get shuffled and get no call back. I have never ever received a statement from them in over a year... What is with this company!!!??? They keep adjusting my ARM loan... I am up to 9.99% with room to increase. They upped my rate in Dec... When they were supposed to be helping me!!! After reading many complaints on here and on other complaint boards... This company is obviously giving others the same "special" treatment. I have no doubt they are getting their government "assistance" for pretending to be "helpful" to people needing to modify their loans... This company is breaking family dreams, and I doubt they care.

Company: MGC Mortgage - Beal Bank
Country: USA
State: Texas
City: Plano
Address: 7195 Dallas Pkwy

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