Smart Carpet
Never, never NEVER again! - engineered hardwood

I had Smart Carpet in for an estimate and I prefaced our meeting by telling the two gentleman that I was not ready to make a commitment. Of course, by the time they left, I had committed to put "wood" floors throughout my entire first floor.

What a waste of $5000!!! The product is terrible. If I so much as drop a fork in the kitchen I have a dent or a chip; instead of putting plywood down on the slab so that I could get real wood nailed into it, they sold me "engineered wood" that they glued down. Since the slab is uneven, the floors are "spongy" in some places where the floor does not meet the product. (They CANNOT tell me this is not possible - my parents next door had it done and their floors are GORGEOUS!)

I had to have them back to remove the glue from the floor because it was so poorly installed, AND they told me that the installers would Spackle the nail holes in the quarter round trim. Nope, not done. And most of the trim is not even cut properly - the measurement of side by side pieces is off. The floor has multiple scratches, dents, chips, dings, etc after only 4 months and one person living here.

How sad that this is how they do business.

To say that I regret this decision is a HUGE understatement. The product is terrible, and I wouldn't recommend them to a soul. They put a sign in my window - before they had pulled away from the curb I took it out.

Company: Smart Carpet
Country: USA

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