Overlook Manor Frederick MD
Liars liars rude customer service thiefs

Let me start by saying i applied for an apt at Overlook Manor in Frederick Maryland location on route 40. I had to put down a 150.00 holding fee for the apt and 25.00 application fee ok So I did and was told that the holding fee would be released after my application has been approved. So I get a email stating the application was denied now mind you I keep track on my online account and I get a text alert after any money is placed or removed from my account.
So they took the 25.00 application fee ok I am kool with that then went on and took my 150.00 holding fee So i am thinking well I must got approved if they took that I called them they was like Siera Smith was like oh no u was denied but I was told If I was denied they wouldn't take me 150.00 well she said she didn't know and I would have to wait till Jen came back to work I waited for 2 days so the 3rd day I called there home office in Texas and was told by them they only process the payment that the offices send to them and they sent it the same day that I applied... So tell me how in the heck can you denie me then turn around and run a credit check first then decided to take my money it took them 2weeks and 4 days for them to send me a check in the mail... I am so glad I didn't rent from them if they are dishonest with the application process then who to say what would happened if I had rented from them...

Company: Overlook Manor Frederick MD
Country: USA
State: Maryland
City: Frederick
Address: 1208 Alban Ct
Phone: 30169696

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