United Parcel Service
Fragile glass shipments broken and claims never paid after forty years

I admit it. I ship fragile glass works. I've been doing it for forty years. But I pack well and I do not seek to make money on damaged goods. UPS reps used to come to my studio and "wish everyone packed as well." But UPS NEVER pays a claim when they break something. I honestly don't think there's any way to insure safe delivery and it's a career breaker. I absorb a lot of loss. Too much for my company. Lately I've been shipping through USPS. It used to be better at UPS and now they've farmed out claims to a denial company to further insulate them.

Company: United Parcel Service
Country: USA

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