Wells Fargo Bank
Son's SSN Used on Fraudulent Account Sent to Collections

In My Ex-husband opened an account using my minor son's SSN fraudulently (not as a minor custodial account). Since Wells Fargo failed to check my Ex-husband profile correctly, the account was kept pen, and was overdrafted. We realized that my Ex had also tried to replace my son's name with his (Ex's) in the joint account I had together with my son. Since that came to our attention when we saw the monthly statement showed Ex's name instead of my son's, we went to Wells Fargo and inquired about the fraudulent activity. Wells Fargo acknowledged the problem and close the accounts (although my memory is not certain if they closed right then or later). However, the bank did not ask me to file any report. We did reported it to King County Police and obtained a case number.
In we received a collection bill from RJM Acquisitions asking to pay the overdrafted charge by Wells Fargo. The bill was addressed to my Ex, but had my son's SSN still attached to it (since my Ex used his own name to open an account with my son's SSN). We contacted RJM and told them about the problem happened in and asked them to take off the SSN from the bill. They told me to call Wells Fargo.
We met with a local branch manager (John) to address the problem, and asked to officially take off my son's SSN from the overdrafted account. The manager told us to call overdraft collection and recovery department. So we did. The department, then, told us to call customer service department. The customer service referred us to a executive level staff (Wanda). She told me to call back RJM to deal with it since the account was too old to deal with.
We believe that Wells Fargo has not wronged my son by accepting SSN fraudulently and as a result my son's SSN record has been ruined. We want to take further action to rectify this issue. How can Wells Fargo accept my son's SSN knowing the discrepancy between SSN and the person's (my EX) identity. Wells Fargo needs to take responsibilities to apologize to us and officially rectify this issue.

Company: Wells Fargo Bank
Country: USA
State: Washington
City: Des Moines
Address: 26th Ave S
Phone: 2062678647

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