Video Professor
Robbing everyday people by not giving back their refunds. And doing this without the customers permission!

In march i called and ordered video professor on how to sell on ebay. I received 3 cds about 7 to 10 days later. The next day i also received another package from video professor that i did not order, or open. It was at this time that i saw on my bank statement a deduction of $189.95 to video professor... I had only authorized $6.95 for s/h for the first cds dealing with ebay. I called video professor they said i had not sent the first cds back within the 10 days, i told them i had only had them for 2 days, that did not matter and that i had not told them to cancel any more shipments and that was why $189.95 was taken from me... This was not correct, when i ordered the ebay cd i told the girl i was talking to, to make sure i did not receive any other cds... I did not want anything else... Long story short, i sent everything back to them, they received it april 17th at 10:05am. And now 3 months later, i still have not received my refund. I have called and called and keep getting the same thing, 7 to 10 days more... I have kept records of when i called and who i spoke to and their employee numbers. July 13th i called again, this time after speaking with another sales person i demanded to speak to someone with authority, by this time i was quite pissed. I told "alisa" that i had already contacted my attorney general and that i was contacting every news organization that would listen, also that a class action suit was being filed. I then told them that i new for a fact that google had received 506,000 complaints against video professor, and they had better start returning peoples money. I told them i would be out of town until july 21st, and i expected my refund by then, and low and behold july 20th they finally refunded my $189.95... I still think someone should look into the business practices of this company... Lynnette greenville, ky

Company: Video Professor
Country: USA
State: Colorado
City: Denver

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