SunTrust Bank Florida
Bank Paid Largest Amount First and Created Negative Balance

Just today, I was in conversation with SunTrust Bank about their policy of paying the largest amounts first. My account showed an available amount, and I had checks written against that amount. All the transactions showed as processed. I made a mistake by putting through a payment on the wrong date, which should have been 1 day later. That night a check was being deposited to cover the delayed amount. The bank takes it upon itself to pay the largest amount first, they say, which then created a negative balance for all the checks that I had already had covered.

I told them I thought it was wrong for them to make that decision. They should not pay it. They said it was the policy of the bank to pay the largest amount first. We as consumers have no choice. I told them that this procedure was implemented by them to create NSF amounts. They, of course, denied this. It seems like a no-brainer to me. If the available amount is such, and all pending items have been processed, that should be my balance.

Company: SunTrust Bank Florida
Country: USA
State: Florida
City: Ocala
Address: 4800 NW Blitchton Road
Phone: 3523693688

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