Verizon Telephone Co
Directory assistance charges added to bill that I never used

For the past few years, every few months, the phone company adds a charge to my bill, for Directory Assistance. I have never used directory assistance, my husband and I are the only occupants, do not have anyone else in the house, we know that these calls are not coming from our phone.

When I contact the phone co., they insist that the calls come from our phone and we know they do not. How can we get them to check their equipment, or whatever it takes, so these errors don't keep occuring. It is very frustrating to spend a couple of hours on the phone every few months, to be called a liar, for something that is entirely out of my hands, and has nothing to do with me.

It has been suggested that, in this age of automatic bill payment, most people would not notice this error and it would get payed automatically. I would hate to think any company would stoop that low. We have no other phone service available in our area, any assistance you can give me will be appreciated.

Company: Verizon Telephone Co
Country: USA
State: Texas
City: Dallas
Address: PO Box 920041
Phone: 8008374966

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