BB&T Bank
No Ending Balance Online, $420 in Overdraft Fees

BB&T online banking software is not accurate and is very misleading.

The software BB&T uses online does not display an ending balance. You have a Debit column and a Credit column, but you do not have an Ending Balance column. Instead you have a small window that displays "Available Balance." But this window is not accurate.

I also recently experienced seeing a "Posted Transaction" (which by BB&T's description is a paid item) completely disappear from the posted transaction window and then 2 weeks later show up in the "Pending Transaction" window to be paid again. I am not sure how a transaction can be displayed as paid, with funds deducted from the available balance, and then reappear to be paid out again. This software screw-up has just cost me $420.00 in overdraft fees. BB&T accepts no blame for this issue and refuses to work with me, their customer, to rectify it.

I would suggest that if you are a BB&T customer, when you bank online or check your account, you take and save screenshots of your online bank statements. Press the Ctrl and Print Screen keys on your keyboard and save to a Word document with the date. It may save you $420.00.

I will be paying BB&T their overdraft fees and closing my account, and they will never earn my business again.

Company: BB&T Bank
Country: USA
State: North Carolina
City: Valdese
Phone: 8288742141
Site: bbt.com

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