Universal Technical Services or UTS
This is your business model? - Extended Warranty

You take money for extended warranties and basically make it impossible for your "customers" to take advantage of your service. Your hold times are OUTRAGOUS. For a company that has annual revenues in excess of $2M, you would think you would have more than 1 person answering phones/emails!
After waiting 46 minutes on hold, UTS told me that I would have to call NordicTrack for service during my first year. I called NordicTrack and was routed back into teh UTS call queue! WTF kind of company are you?

Company: Universal Technical Services or UTS
Country: USA

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