Professional Claims Bureau
Extreme rudeness, intimation tactic to coerce health insurance information, refusal to give information about bill

This agency was employed by the Good Samaritan Hospital of West Islip, Long Island to collect a $457 bill that I supposedly owe the hospital for a visit to their emergency room over Labor Day weekend of 2008. My insurance company had already fully paid a bill amounting to $4,026 to Good Samaritan in November of but there was apparently a separate bill for $457 - whose existence I had no way of knowing about - from a different billing department at the hospital that had been "repeatedly sent to me" and that I have failed to pay. The reason why I "failed to pay" was because I never received any of those bills. The reason why I never received any of those bills, as I have subsequently found out directly from the hospital, was because the hospital's billing department was apparently too stupid to know that Ontario is a province of Canada, rather than Canada being a province of Ontario. But that is a separate report about the hospital that I will file as soon as I am done with this one.

Getting back to Professional Claims Bureau Inc., first of all, they used a machine to call me. The machine pronounced my name so wildly differently from what it is that I didn't even know they were looking for me - I only phoned the number they left to ask them to stop calling my house and taking up all the space on the answering machine with their stupid messages. Then I was told that, actually, it was me they were looking for, and that was the first time I knew of the existence of a second hospital bill. The woman I spoke to was incredibly rude from the first minute. She did not give me any useful information - for example, who is the bill actually from? - but instead kept on telling me that I was "not being collected upon for no reason" and that she was "not going to argue with me" about whether I ever received the bill or not. She then asked, in the most insultingly skeptical tone of voice, who my health insurance carrier was. When I told her the name of the company, she demanded that I give her my policy number & all relevant information. I refused on the grounds that I was under no obligation to provide private information to someone I knew nothing about and who had thus far not provided one shred of documentation to prove that such a bill existed and that she was authorized to collect on it. She ended by making some kind of threat about some report - which I now retrospectively believe must have been my credit report - and ended the conversation. Strange that the business (if such a scumbag operation can be graced with such a dignified name) should be called "Professional Claims Bureau." They were really anything but professional.

Old brock dweller
Claremont, Ontario
Canada

Company: Professional Claims Bureau
Country: USA
State: New York
City: Hicksville
Address: 274 Duffy Avenue
Phone: 5166811122

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