Amazon
Seller Account Suspended Over Defect Rate, $2000 Held 90 Days

I signed up for an Amazon Seller Account 10 months ago. Suddenly I was suspended. Amazon claim defect rate is higher than %1, which was %1.15 the day I was suspended.

I sold quite a bit because I kept my profit margin low. Due to the tremendous amount of sales ($1000 in 5 days), they said I could continue selling, but I would not receive disbursement for 45 days.

Then, without warning, when I reached $6K in sales, they suspended all sales activity, telling me I was in 'violation' because my feedback wasn't commensurate with my sales volume (I was only a Seller for a week! People didn't have a chance to receive their product, evaluate it and post feedback!)

I received a notice I was suspended for life!
I have emailed few times and received generic emails that ask me not contact them anymore.
The truth is for the last 4 years I manage 2 other amazon seller account of 2 other companies. Our defect rate was more than one above %3 our 'negative feedback' reached more than one over % (30 days count). We were suspended once for 2 weeks, we were never kicked out! And if you ask why? Because gross sales are over $50000 a month,
Dear Amazon, dishonesty is what you are!
You are holding more than $2000 and refuse to give them for 90 days! Wow! Shame on amazon!

Company: Amazon
Country: USA
State: Washington
City: Seattle
Site: amazon.com

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