Chase Bank USA
APR rose from 11.94% to 27.24% after WaMu card takeover

I am a disabled retired senior citizen. I have a good FICO score and always paid my bills on time and for more than the minimum amount due. I had been a Mastercard holder of Wamu Bank for several years.

Chase Bank USA took over Wamu recently. On 11/29/08, I felt ill with symptoms that indicated I needed to be seen in the emergency room at the local hospital. I took some time to pay some of our bills and made an online payment to WaMu as was my habit to do. I didn't want my husband to have to worry about these things if I was to enter the hospital. I was admitted. Apparently, I, in my haste, didn't press enter and therefore, my online payment didn't go through. I rec'd a late notice from WaMu, called them immediately to explain what must have happened and made a telephone payment.

I have now rec'd my first statement from Chase Bank USA, and my APR went from 11.94% with WaMu to 27.24% with Chase. I called, spoke to a customer service rep to ask why and was informed as follows: "You will have to build a long term relationship with Chase before or IF your APR would be lowered. It may take 1-2-3-yrs or more to change, IF AT ALL." Our mortgage is "upside down", now we are being punished by irresponsible banking practices. Read your credit card statements very carefully. Any help out there please. It's not the "Golden Years" for us. Just for them!

Company: Chase Bank USA
Country: USA
State: Delaware
City: Wilmington
Address: PO Box 17199
Phone: 8002800561

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